Shaping Success Stories Ltd (“Shaping Success Stories”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, purchase our services or participate in career coaching or mentorship services.
We process personal data in accordance with applicable data-protection legislation, including the General Data Protection Regulation (GDPR) and applicable Irish data-protection law.
Business Name: Shaping Success Stories Ltd
Location: Dublin, Ireland
Email: info@shapingsuccessstories.com
Phone / WhatsApp: +353 89 940 8980
For the personal data covered by this Privacy Policy, Shaping Success Stories Ltd generally acts as the data controller.
Depending on how you interact with us, we may collect:
Name
Email address
Telephone number
Location or address where relevant
Information voluntarily supplied while receiving our services, which may include:
CV and employment history
Education and qualifications
Professional skills
LinkedIn profile information
Career objectives
Job-search information
Interview preparation information
Job descriptions and applications
Professional achievements and experience
Career-related documents supplied by you
We may process information relating to purchases, invoices and payment status.
Where payments are processed by third-party payment providers, we do not necessarily receive or store your complete card or banking information.
We may retain communications you send to us through:
Website forms
WhatsApp or other agreed communication channels
Appointment or booking systems
Depending on our website configuration and your cookie choices, information may include:
IP address
Browser and device information
Website usage information
Cookie identifiers
Pages visited and interaction information
We may process personal data to:
Provide career coaching and mentorship services.
Review, create or optimise CVs and career documents.
Review and optimise LinkedIn profiles.
Provide interview preparation and mock interviews.
Develop career and job-search strategies.
Communicate regarding appointments and services.
Process bookings and payments.
Issue invoices and maintain financial records.
Respond to enquiries and customer-service requests.
Maintain appropriate business records.
Improve our services and website.
Protect our website and services against misuse.
Comply with applicable legal, tax, accounting and regulatory obligations.
Where applicable and permitted by law, we may also communicate with existing or prospective clients regarding relevant services.
Under GDPR, personal data must be processed on an appropriate legal basis.
Depending on the circumstances, we may rely upon:
Performance of a Contract – where processing is necessary to provide a service you have purchased or requested.
Consent – where you have given us permission to process information for a particular purpose.
Legitimate Interests – where processing is reasonably necessary for operating and improving our business, communicating with clients, protecting our services or maintaining appropriate records, provided those interests do not override your rights.
Legal Obligation – where processing is necessary to comply with Irish or EU legal, tax, accounting or regulatory requirements.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
We do not sell your personal data.
We may share or make information available to trusted service providers where reasonably necessary to operate our business and provide our services.
These may include providers of:
Payment processing
Website hosting
Email and communications
Cloud storage
Appointment scheduling
Accounting and bookkeeping
IT and website support
These providers may process information only as necessary to perform their respective services and subject to applicable data-protection requirements.
We may also disclose personal information where required by law, regulation, court order or another lawful request from a competent authority.
Some technology and service providers we use may process or store personal data outside Ireland or the European Economic Area (EEA).
Where personal data is transferred internationally, we will take appropriate steps as required by applicable data-protection law to ensure that an appropriate level of protection is provided.
This may include relying on an adequacy decision, Standard Contractual Clauses or another legally recognised transfer mechanism where applicable.
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records and meeting legal, accounting or tax obligations.
Different types of information may therefore be retained for different periods.
When personal data is no longer required and there is no lawful reason to retain it, it will be deleted, anonymised or otherwise securely disposed of as appropriate.
Certain records, including invoices and financial or transactional records, may need to be retained for periods required by applicable Irish law even where a client requests deletion of other personal information.
Subject to applicable law and any relevant exemptions, you may have the right to:
Access personal data we hold about you.
Rectify inaccurate or incomplete personal data.
Request erasure of personal data in certain circumstances.
Restrict processing in certain circumstances.
Object to processing based on certain legal grounds.
Data portability where applicable.
Withdraw consent where processing is based on consent.
Lodge a complaint with the relevant data-protection supervisory authority.
A request for deletion does not necessarily require us to delete information that we are legally required or otherwise lawfully entitled to retain.
To exercise your rights, contact:
info@shapingsuccessstories.com
We may need to verify your identity before responding to certain requests.
We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, disclosure, alteration or destruction.
Access to personal information is limited where reasonably appropriate to individuals or service providers who require access for legitimate business purposes.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
Clients may voluntarily provide CVs, LinkedIn information, job descriptions, interview materials and other professional information so that we can provide career coaching and mentorship services.
Clients should only provide information that is reasonably necessary for the service being delivered.
Please do not provide passwords, banking credentials or other unnecessary confidential information within CVs or career documents.
Our website or services may contain links to third-party websites or platforms, including LinkedIn, job boards, payment providers or other external services.
Those organisations operate under their own privacy policies and practices.
Shaping Success Stories is not responsible for the privacy practices of third-party websites or services that we do not control.
Our website may use cookies and similar technologies to operate the website, understand website usage and improve the visitor experience.
Where legally required, non-essential cookies will be used in accordance with your cookie choices or consent.
Further information about the cookies used on our website should be available through our Cookie Policy or cookie-management tool.
Where required by law, we will obtain appropriate consent before sending electronic direct-marketing communications.
You may unsubscribe or withdraw your consent to marketing communications at any time using the unsubscribe mechanism provided, where available, or by contacting:
info@shapingsuccessstories.com
Service-related communications, such as appointment reminders, invoices or communications necessary to deliver a purchased service, are not necessarily marketing communications.
We may request permission to use testimonials, reviews or client success stories for marketing purposes.
Where information identifies an individual and consent is required, we will seek appropriate permission before using that information.
Where processing is based on consent, that consent may be withdrawn in accordance with applicable data-protection law.
Our career coaching and mentorship services are primarily intended for adults and working professionals.
Where services are provided to an individual under 18, appropriate arrangements, including parental or guardian involvement or consent where legally required, may be necessary.
If you have concerns about how we process your personal data, please contact us first at:
info@shapingsuccessstories.com
You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland, where applicable.
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology or legal requirements.
The latest version will be published on our website and the “Last Updated” date will be amended accordingly.
For privacy enquiries, GDPR requests or questions regarding this Privacy Policy, contact:
Shaping Success Stories Ltd
Dublin, Ireland
Email: info@shapingsuccessstories.com
Phone / WhatsApp: +353 89 940 8980
